The discussion provided valuable insights into leaving effective voicemail messages and communication strategies. The advice was divided into several key points.
It emphasised the importance of clarity and professionalism when leaving a voicemail. It recommended beginning by stating your name and briefly reminding the recipient of the context of your previous communication, such as when you last spoke and the purpose of their inquiry.
The training session suggested two essential components to include in your voicemail. Firstly, it advised informing the recipient of your intention to follow up at a specific time. This added a subtle sense of urgency, encouraging them to respond. Secondly, it recommended offering to text your contact card, making it easy for them to reach you. This eliminated the inconvenience of searching through voicemail messages.
The training session also covered and advised against using guilt-inducing messages to prompt a response. Instead, it recommended maintaining a calm and professional demeanor, refraining from challenging or pressuring the recipient to call back immediately.
Additionally, a tactic for increasing callback rates – sharing "great news" was also included. When you had positive information to share, it could pique the recipient's interest and motivate them to return your call.
Lastly, the training emphasised the importance of flexibility in communication methods. It suggested using a combination of voicemail, text messages, and emails to cater to the recipient's preferences. It also highlighted that the choice of communication method might vary with age and industry.
In summary, this session provided valuable advice for leaving effective voicemail messages. It encouraged professionalism, clear communication, and adaptability in your approach, ultimately increasing the chances of receiving a response.
