11 Questions that Extract Value - Industry Training Module 1

By: OpenLot.com.au | 15 Aug, 2023

Questions that Extract Value

11 Questions that Extract Value with Daniel Spencer

This talk captures a conversation between an individual and a dental professional regarding the cost of a tooth extraction. Daniel is clearly focused on obtaining the lowest price for the procedure. He opened the conversation by inquiring about the cost of extracting a single tooth, emphasising that the "lowest price" is of paramount importance. The professional quotes a figure of 1600 for this service, prompting Daniel to question whether that amount includes the assistance of a nurse during the procedure.

Seeking further reduction in price, Daniel proposes the idea of omitting the nurse's assistance and adding it to someone else's appointment. The professional agrees to this and quotes 1200 as the revised cost. However, Daniel expresses surprise at the still relatively high price and questions why the procedure costs so much, even if it takes an hour. He dismisses the importance of a gentle tooth extraction, reiterating that the price is his main concern.

In an attempt to further negotiate the price down, Daniel asks for a quicker, 10-minute extraction. The professional quotes 900 for this option. Daniel then inquires about pre-injection anesthesia and whether its exclusion could bring the price down. Although he acknowledges the increased pain, he stresses that a lower price is his primary objective. The professional responds that the lowest price without pre-injections would be 700.

Daniel continues to negotiate for a better deal, suggesting that a higher dosage of the main injection might decrease the price. The professional's response implies that the increased dosage could reduce the cost to 500, although it would be more painful. Undeterred by the pain, Daniel expresses his unwavering commitment to securing the lowest cost and even proposes forgoing injections altogether, despite the expected intense agony.

After a brief hold, Daniel agrees to a price of 200, seemingly satisfied with the "lowest price" he has managed to secure. The transcript concludes with Daniel confirming the arrangement and requesting to book the tooth extraction procedure for his wife, all while repeatedly emphasising the importance of the "lowest price."

In this conversation, Daniel's primary focus is on obtaining the most affordable tooth extraction option, even at the cost of increased pain and discomfort. The dental professional responds by accommodating his requests while balancing the considerations of price and patient comfort.